starlightmart Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At starlightmart, your satisfaction drives everything we do. We take pride in the freshness of our grocery selection and the quality of our kitchenware, and we stand firmly behind every product we ship. Should your order fall short of your expectations, our team is committed to making things right through a straightforward, transparent, and equitable return and refund process.

---

Return Window

• Non-Perishable Grocery & Kitchenware: These items may be returned within 30 days of the delivery date. To qualify, returned merchandise must be unused, unopened, and in its original resalable condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality control, and health regulations, perishable goods — including fresh produce, dairy products, frozen items, prepared foods, and other short-shelf-life goods — cannot be sent back to us. That said, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement (valid photo evidence required within 48 hours of delivery).

---

Non-Returnable Items

The following categories of items cannot be returned under any circumstances:

• Final sale items (clearly designated as "Final Sale" at the time of checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Items harmed by improper storage, mishandling, or failure to follow the product's care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written authorization from starlightmart.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

---

How to Initiate a Return

1. Submit a Request: Email our customer support team at support@starlightmart.store with your Order Number, the specific item(s) you wish to return, and the reason for the return. For damaged or spoiled items, please attach clear photos documenting the issue and its packaging.
2. Receive RMA & Instructions: Our team will review your request and issue a Return Merchandise Authorization (RMA) number along with return shipping instructions within 1 business day.
3. Pack Securely: Carefully pack the item(s) in protective packaging. Write your RMA number clearly on the outside of the shipping box (never write directly on the original product packaging).
4. Ship Back: Drop off the package using a trackable shipping method to the return address provided in your RMA email.

Note: Returns sent without a valid, pre-approved RMA number may experience significant processing delays or be refused upon receipt.

---

Refund Processing & Timelines

• Inspection & Processing: Once your return arrives at our facility, it will be inspected within 1–2 business days.
• Refund Credit: Upon approval, your refund will be credited back to your original payment method within 3–5 business days.
• Posting Time: Depending on your financial institution or credit card issuer, it may take an additional 3–10 business days for the refunded amount to appear on your bank statement.
• Shipping Cost Refunds: Original shipping costs are non-refundable unless the return results from a starlightmart error (e.g., a damaged or incorrect item was sent).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please notify us immediately:

• Perishable Items: Contact us within 48 hours of delivery.
• Non-Perishable Items: Contact us within 7 days of delivery.

Please provide clear photos of the affected items and the shipping package. We will promptly issue a full refund or send a free replacement at zero additional cost to you.

---

Contact Us & Merchant Details

If you have any questions regarding your return, refund status, or our return process, please reach out directly to our support team:

• Official Business Name: starlightmart
• Customer Support Email: support@starlightmart.store
• Customer Support Phone: 16366965679
• Physical Business & Return Address: 211 England Dr, O Fallon, MO 63366, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST